For the holiday season marcjacobs.com is happy to offer an extended return policy. Any order placed between 11/15/2019 and 12/25/2019 may be returned until 1/31/2020.
We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Fragrances and Marc Jacobs Beauty products may be returned lightly used. All swimwear and underwear purchases are final sale; no returns or exchanges are accepted on these items.
For your convenience, any domestic orders placed on marcjacobs.com will receive a prepaid UPS shipping return label with your order. Unfortunately, Canadian orders will not receive a prepaid label. Pack item(s) securely in the original product packaging and include all paperwork. Complete the return reason questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package.
If you choose not to use the prepaid UPS return shipping label, you are welcome to use a postal carrier of your choosing and at your own cost. Please send the return package to the following address:
Marc Jacobs Ecommerce Returns
C/O Toll Global Forwarding
800 Federal Blvd
Carteret, NJ 07008
Marc Jacobs recommends using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. We cannot accept C.O.D. Keep the Return Tracking Number for your package to monitor the delivery status.